|
Frequently Asked Questions
|
What is your Shipping Policy?
Free Shipping does NOT apply to Hawaii, Alaska or International deliveries. Call for expedited shipping quote. FOB Origin. If the customer chooses the carrier then any freight damage or claim is the responsibility of the customer. If the factory's carrier is used and if damage is reported in 15 days, the factory will replace and handle claims. DELIVERY, TITLE AND RISK OF LOSS: Unless otherwise specified, Seller's obligation is to deliver the products to a carrier at the shipping point. Seller reserves the right to produce and ship all or any part of the products specified in any order, including partial shipments, from any of its plants or facilities or those of its suppliers. Seller reserves the right to determine the method of transportation, but Seller will use all reasonable efforts to comply with Buyer's requests as to method of transportation. Subject to paragraph 6 and Seller's right to stop delivery in transit of product for failure of payment, title and risk of loss passes to Buyer at the moment of Seller's delivery of the products to the carrier. Unless otherwise agreed to by Seller in writing, Buyer shall be responsible for making all claims with carriers, insurers, warehousemen, and others for misdelivery, nondelivery, loss, damage or delay. Although Seller may assist Buyer in connection with pursuing any claim for damages, Seller shall not thereby assume any obligations for such damage or to continue to assist Buyer in the presentation of its claim to any carrier. Seller may withhold, suspend in whole or in part shipment of products in the event that Buyer fails to pay when due invoices for products shipped or otherwise fails to perform any of its obligations to Seller. EXCUSABLE DELAY: Seller shall not be liable for any loss or damage resulting from any delay in delivery or failure to deliver which is due to any cause beyond Seller's control, including, without limitation, acts of nature, unavailability of supplies or sources of energy, riots, wars, fires, floods, epidemics, lockouts, strikes and slowdowns, delays in delivery by suppliers, or acts or omissions of the Buyer. The Buyer shall be liable for storage charges, including but not limited to all third party costs and expenses incurred by Seller, in holding or storing products for the Buyer or at the Buyer's request. INSTALLATION: Unless otherwise specified, Seller assumes no obligation to install any products sold or to place any products in working order at Buyer's premises.
Do you ship internationally?
No
What is your Return Policy?
All returns need a return authorization number. Please call 650-325-8665 for information. NON-WARRANTY RETURNS: Except for products being returned under a warranty claim, in no event may products be returned to Seller unless (i) such products are in new, unused, merchantable condition and free from defects or damage, (ii) such products have been purchased from Seller within 90 days of their return, (iii) the Buyer has obtained a prior written return authorization from Seller, and (iv) such products are returned to Seller transportation and insurance charges prepaid. Obsolete and custom product, including custom-built, non-catalog/price list, custom painted/finished or specialty purchased items, cannot be returned. A restocking charge will be charged on all other returned product. SPECIFICATIONS: All products are subject to Seller's standard tolerances for specifications. Seller reserves the right to make substitutions and modifications in the specifications of any products provided that such substitutions or modifications do not materially adversely affect the performance of the product for the purposes for which they can be used.
What Customer Service help do you offer?
TBM Supply hours of operation are M-F 9am - 6pm PST Email info@tbmsupply.com or call for free design or quote (866)675-4782 or (650)325-8665
|
